Dealing with conflict

Conflict is an inevitable part of life. We either cause it or are victims of it.


Whether it’s at home or in the workplace, conflict can erode relationships, spread to others who were not originally part of the conflicting situation and cause so much disharmony, that business is adversely affected.


Let's consider some facts. Unresolved conflict represents the largest reducible cost in many businesses, yet it remains largely unrecognized. Chronic unresolved conflict acts as a decisive factor in at least 50% of departures. It accounts for up to 90% of involuntary departures, with the possible exception of staff reductions due to downsizing and restructuring. Last but by no means least, and particularly alarming if you're a leader, up to 30% of a typical manager’s time is spent on dealing with conflict


With this in mind, it should be critical for a manager to understand how to deal with hostile situations and how best to deal with them. This workshop looks at how to best tackle conflict and reframe it as not so much a threat - but an opportunity.


This highly practical and interactive session will present different conflict handling styles, the importance of flexing your style and how to have constructive conversations. You will consider how to analyse, strategize and ultimately put yourself in a position to solve it.

Roadmap of the session


  1. What are your challenges?
  2. How do you regard conflict?
  3. The pros and cons of conflict
  4. Exploring conflict
  5. Diagnozing conflict
  6. Conflict management styles
  7. Strategizing for conflict
  8. Your hot buttons
  9. Dealing with anger
  10. Action planning
Dealing with Conflict
Dealing with Conflict.pdf
Adobe Acrobat document [52.8 KB]

“Listening is not waiting to talk”

                           – Scott Ginsberg

Print Print | Sitemap
© A Silver Lining Ltd